We collect information to provide better services to all our users. This ranges from basic stuff like which language you speak to more complex things like what browser you use. The information we collect, and how that information is used, depends on how you use our services.
When you’re not signed in to your Hive Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your language preferences across browsing sessions. When you are signed in, we collect information that we store with your Hive Account, which we treat as personal information. This is information that you provide to us which personally identifies you, such as your name, email address, or billing information.
When you create a Hive Account, you provide us with personal information that includes your name, email address, and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a Hive Account, you might choose to provide us with information such as an email address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services. This includes things like property information, payment schedules, and lease agreements.
We use the information we collect from our services for the following purposes:
Improve, maintain, and develop new services
We use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to use and to improve our services. We also use the information we collect in existing services to help us develop new ones.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. We also use a variety of tools to do this such as Google Analytics.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Hive Account from an unusual location. We may also let you know about upcoming changes or improvements to our services. If you contact Hive, we’ll keep a record of your request to help solve any issues you might be facing.
Protect Hive, our users, and the public
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Hive, our users, or the public.
We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like personalized search results or other features tailored to how you use our services. We also analyze your content to help us detect abuse such as spam, malware, and illegal content. Additionally, we use algorithms to recognize patterns in data.
We may combine the information we collect among our services and across your devices for the purposes described above.
If other users already have your email address or other information that identifies you, we may show them your publicly visible Hive Account information, such as your name and photo. This helps people identify an email coming from you.
Many of our services let you share information with other people, and you have control over how you share. For example, you can share lease information with other people or you can decide to keep your content private by default.
We do not share your personal information with companies, organizations, or individuals outside of Hive except in the following cases:
With your consent
We’ll share personal information outside of Hive when we have your consent. For example, if you use Spaces track confidential information, we’ll get your permission before sharing your that tenant’s name with any of your third-party vendors.
With domain administrators
If you work for an organization that uses a Hive service, your domain administrator and resellers who manage your account will have access to your Hive Account. They may be able to:
Access and retain information stored in your account, like your email.
View statistics regarding your account.
Change your account password.
Suspend or terminate your account access.
Receive your account information to satisfy applicable law, regulation, legal process, or enforceable governmental request.
Restrict your ability to delete or edit your information or your privacy settings.
For external processing
For legal reasons
We will share personal information outside of Hive if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, legal process, or enforceable governmental request.
Enforce applicable Terms of Service, including investigation of potential violations.
Detect, prevent, or otherwise address fraud, security, or technical issues.
Protect against harm to the rights, property or safety of Hive, our users, or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for measurement purposes using their cookies or similar technologies.
All Hive products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and Hive from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
We use encryption to keep your data private while in transit.
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
We restrict access to personal information to employees of Hive, contractors, and agents who need that information to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
You can export a copy of content in your Hive Account if you want to back it up or use it with a service outside of Hive. You can also request to remove content from specific Hive services based on applicable law. To delete your information, you can:
Delete your content from specific services.
Delete specific products, including your information associated with those products.
Delete your entire Hive Account.
There are other ways to control the information Hive collects whether or not you’re signed in to a Hive Account, including:
Browser settings: For example, you can configure your browser to indicate when Hive has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services may rely on cookies to function properly, for things like remembering your language preferences.
Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on your Android or iOS device.